Suburban offers free and easy exchanges and refunds/returns – no questions asked! Ensure that your item fullfill the following requirement to be eligible for a return
- within 14 Days of receipt
- Brand New
- Original Condition with tags intact
- Original Packing
- No Drinking bottles / Hydration system can be refunded due to hygiene issues.
There are just 4 easy steps to exchange and/or refund/return online!
i) Contact us directly via email@example.com or via our Facebook messenger @suburbanhk for a RMA ( Return Merchandise Authorisation )
ii) Fill up the return slip included in your package. Indicate legibly:
- return reason OR
- exchange size and/or color
Pack your items and the return slip back into our reusable SF-Express bag or to use your own packing and to pass it to a SF Express outlet / to arrange for a pick up by calling 852-27300273
P.S: For easy self-tracking and for us to assist you better, please keep a record of the return tracking number from SF-Express.
Allow 2-5 working days for us to receive your return and examine the merchandise.
Lastly, look out for an email notification for refund once its processed.