CUSHION FOR NECK MEMORY FOAM ULTRA-PORTABLE
By plane, train, bus or car: Neck Pillow is the ideal cushion to rest on any means of transport and traveling. Thanks to the soft padding in Memory Foam, you can compact it and hook it to your backpack, bag or suitcase.
A CUSHION, INFINITE POSSIBILITY
EVERYWHERE YOU GO
A UNIQUE DESIGN
Neck Pillow is compact until it reaches the size of an avocado. Always carry it with you and conveniently attach it to backpacks, bags and suitcases.
100% PURE MEMORY FOAM
Mini Pillow memory foam is made in Italy from renewable sources and essential oils, to ensure a comfortable and soft dream.
Bring it in the rain, use it wherever you want. Its outer shell is stain-resistant and water-resistant. In addition, its internal lycra lining is removable, washable and anti-fraying.
MADE IN ITALY
Mini Pillow is designed and produced entirely in Italy, meets high quality standards and consists of safe, tested and hypoallergenic materials.
AN INNOVATIVE PADDING
An avant-garde choice: our Omni Pillows contain a Memory Foam padding, a technical material usually used in the high-end mattress sector. The Memory Foam contained in Omni Pillow is pure, produced in Italy with essential oils and deriving from renewable sources.
- CFC / HCFC free
- OEKO-TEX STANDARD CLASS 1 FULLFILLED
- Compression-set UNI6351 / 2 test ISO1856
- Durability Test UNI6356
- VPS technology (variable pressure foaming tech)
LIGHT. VERSATILE. COMPACT.
Omni Pillow weighs only 350 grams; closed, cluttered in the suitcase as much as a mango; its dimensions in the Neck Pillow mode are 24 x 24 x 14 cm; in Double Pillow mode: 26 x 14 x 8 cm; in Pillow Topper mode: 52 x 28 x 4 cm.
REMOVABLE AND WASHABLE LINING
Made of lycra with a weight of 115 g / sqm, the surface in contact with the head does not fray with use, can be removed easily and is machine washable at 40 °. Pilling Resistant (ISO 12945-2).
For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
Please make sure all information filled in correctly.
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
WhatsApp/ Email the product you return and the order number to which it belongs.
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
Ship the package to our return address, and send the tracking number WhatsApp/ Email to us.
*Please note: During the promotion period, the return/exchange time may be longer.
Our Return Policy
- With 14 days from the arrival date of your order, you can apply return or exchange for certain products.
- The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations.
- Products with final clearance or discount or limited series are not included.
- Products in bundle set should be returning together.
- No hydration system can be returned due to hygiene problem.
- Non-compliant products will be returned, and the freight will be borne by the customer.
- The return shipping cost is borne by the customer, and we will not provide return shipping check label or shipping refund.
- The customer must assume responsibility before the return package is signed for. Therefore, we recommend that you use reliable and traceable transportation services. We are not responsible for any damage or loss of returned goods during shipping.
- If you request a refund, the shipping, import taxes and duties in the order will not be refunded.
- If you request an exchange, we’re not responsible for the returning and second shipping fee.
- If you receive the wrong goods, defective goods or find that the package is incomplete, please contact us within 7 days from the date of receipt and provide your order number, product photos and other relevant details, and we will be happy to solve it for you.
- In case of any disputes, Suburban HK reserves the right of final decision.
Unit E1, 1/F, Camel Paint Building Block 3, 60 Hoi Yuen Road, Kwun Tong
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.