This thoughtfully engineered carry chameleon is organized enough for your work commute, and designed with adventure in mind. DESIGN INSIGHTS Padded 16” laptop sleeve, and document slip pocket Dual-zippered dropdown front panel access Two invisible exterior zip water bottle pockets Adjustable slide hook flap...
CIVIC HALF ZIP 26L The classic single cavity daybag elevated. A larger version of our instant classic CHZ22. Quick access, intuitive layout, incredible laptop carry and durable, weather resistant materials make CHZ26 the go to everyday backpack for your active lifestyle. Quick access, intuitive...
A sling built for days around town or outdoor adventure, with a big focus on accessibility and easy organization. DESIGN INSIGHTS Main compartment fits a water bottle, windbreaker and more Zipper opens from each end, giving you ultra wide, unobstructed access Expandable gusset self-compresses...
*PRE-ORDER products are not compatible with the Pickup Availability timeframe
Free Shippping / International Shipping
Local free standard shipping on orders over HK$400
We do not guarantee any estimate delivery date for orders outside Hong Kong.
Purchase over certain amount would enjoy free shipping to certain destinations.
Please ensure that the address, postal code, and telephone information you provide is accurate and complete. If there are errors or omissions or some areas require additional personal information, such as ID cards, etc., we will contact you to supplement relevant information, and the delivery speed may be delayed due to this. In addition, bank payment review, customs clearance and bad weather will also affect the time required for delivery.
Please note that our orders are dispatched from Hong Kong. The delivery period is not guaranteed and the range is 1 weeks to 1 months depending the areas and the couriers for overseas shipment. Shipping costs are displayed on the cart page.
You can check the shipping status with the corresponding courier using the tracking number we provide.
Within 14 days from the arrival date of your order, valid to certain products.
Within 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Shipping to certain countries would require your identity information.
Please input your information in remarks at cart or contact our customer services.
Taiwan: 1) Chinese Full Name 2) ID Card No. / Passport Number / ARC Number *For the foreigners who don't have Chinese Name on official document, please provide your English Name matching with your Passport.
China: Photos of your ID Card Front & Back
Indonesia: Tax ID Number (NPWP) or Passport Number (non-Indonesia citizens)
South Korea: Personal Customs Code
Contact us for the product's ETA before placing your order.
The predicted arrival date may not be accurate due to uncontrollable factors, such as delivery delays, production delays etc. If your orders include other products available, we'd hold the order in our warehouse until the entire order is ready.
Please make sure all information filled in correctly.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
WhatsApp/ Email the product you return and the order number to which it belongs.
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
Ship the package to our return address, and send the tracking number WhatsApp/ Email to us.
*Please note: During the promotion period, the return/exchange time may be longer.
Our Return Policy
With 14 days from the arrival date of your order, you can apply return or exchange for certain products.
The product must be brand new, with complete packaging and tag attached, and it has not been worn or used. We will not accept products that violate the regulations.
Products with final clearance / discount / promotion / limited series are NOT included.
Products in bundle set should be returning together.
No hydration system can be returned due to hygiene problem.
Non-compliant products will be returned, and the freight will be borne by the customer.
The return shipping cost is borne by the customer, and we will not provide return shipping check label or shipping refund.
The customer must assume responsibility before the return package is signed for. Therefore, we recommend that you use reliable and traceable transportation services. We are not responsible for any damage or loss of returned goods during shipping.
If you request a refund, the shipping, import taxes and duties in the order will not be refunded.
If you request an exchange, we’re not responsible for the returning and second shipping fee.
If you receive the wrong goods, defective goods or find that the package is incomplete, please contact us within 7 days from the date of receipt and provide your order number, product photos and other relevant details, and we will be happy to solve it for you.
In case of any disputes, Suburban HK reserves the right of final decision.
2B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account. If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card. If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder: Account Number: Bank Bank Code
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.