X-Pak™ Tourer - One Sling Pack
Free Shipping
Local free standard shipping on orders over HK$400
Free Returns
Covid-19 Shipping Delay Notice
The X-PAK (pronounced cross-pack) is a multipurpose, multi-functional everyday sling bag/messenger for the modern, active lifestyle.
The newest TOURER collection is the minimalist version of the original X-PAK. Beauty in its subtlety, focusing on the unique form and style. And further enhanced with a combination of waterproof cotton duck fabric. An unlikely combination of high quality gear with the aesthetic of natural canvas on the surface.
X-PAK ONE TOURER is the compact version of the X-PAK PRO TOURER. The TOURER version is simplified to a 3-way bag that can transform to your needs and lifestyle; from a shoulder bag, clutch to a waist pack. Perfect size to use for day trips and travel.
SPECS
- Dimension (inches/mm): 12.5 x 6 x 3 / 320 x 150 x 75 (when folded)
- Dimension (inches/mm): 12.5 x 6 x 10 / 320 x 150 x 250 (when expanded)
- Volume (litre): 4 (folded) / 9 (expanded)
Key Exterior Features:
- Rear concealed zippered pocket x1 (dual access)
- Zippered pockets x2 (on shoulder/hip pads)
- Stowable shoulder/waist strap
- Hypalon slip handle (for clutch style)
Key Interior Features:
- Padded sleeve x1 (up to an iPad Mini)
- Zippered mesh pocket x2
- Zippered pocket x1
- Pen Holder x2
- Key hook strap x1
Please make sure all information filled in correctly.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
Return Process
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Pack
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
*Please note: During the promotion period, the return/exchange time may be longer.
Return Rules
Our Return Policy
- With 14 days from the arrival date of your order, you can apply return or exchange for certain products.
- The product must be brand new, with complete packaging and tag attached, and it has not been worn or used. We will not accept products that violate the regulations.
- Products with final clearance / discount / promotion / limited series are NOT included.
- Products in bundle set should be returning together.
- No hydration system can be returned due to hygiene problem.
- Non-compliant products will be returned, and the freight will be borne by the customer.
- The return shipping cost is borne by the customer, and we will not provide return shipping check label or shipping refund.
- The customer must assume responsibility before the return package is signed for. Therefore, we recommend that you use reliable and traceable transportation services. We are not responsible for any damage or loss of returned goods during shipping.
- If you request a refund, the shipping, import taxes and duties in the order will not be refunded.
- If you request an exchange, we’re not responsible for the returning and second shipping fee.
- If you receive the wrong goods, defective goods or find that the package is incomplete, please contact us within 7 days from the date of receipt and provide your order number, product photos and other relevant details, and we will be happy to solve it for you.
- In case of any disputes, Suburban HK reserves the right of final decision.
Return Address
2B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Refund Method
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Account Number:
Bank
Bank Code
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.
