*PRE-ORDER products are not compatible with the Pickup Availability timeframe
Cot One Convertible keeps you off the cold, hard ground and fully supported.
The Cot One is an example of artful, performance-driven design. Our proprietary lever-lock tensioning system allowed us to eliminate cross braces and create the tension required for superior, lasting support. And its easy deployment makes set-up and take-down a breeze.
- Chad, Helinox Customer April 2019
Our proprietary lever-lock tensioning system allowed us to eliminate cross braces and create the tension required for superior, lasting support. And its easy deployment makes set-up and take-down a breeze. Simply attach the clasp on each leg to side frame, push the lever to engage and lock. The mechanism creates the tension – quick, simple, easy. For disassembly, just release and pack up.
Cot One is an example of artful, performance-driven design. Seen from the end, the DAC poles are shaped for tension and elevation, then connected to platform with our advanced lever lock system. Each brace securely connects to the frame – no cross braces required – so the platform is comfortable and supportive, and the aesthetic is elegant and streamlined.
Take your cot to the next level. An accessory available for our Cot One Series, these simply attach to the cot’s legs to lift it another 10 inches off the ground. Besides lifting you away from dirt and critters, extending the legs makes it easier to get in and out of your cot, and allows it to be used as a bench or table during the day. The extensions are sold separately.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
*Please note: During the promotion period, the return/exchange time may be longer.
2B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.