Hello Reflective Backpack
We celebrate the 5 Year Anniversary of the Hello My Name is Backpack. The bag that changed the bag game and was it’s first in the Sprayground arsenal. A new twist and remix by adding 3M Fabric to the body of the bag and the letters. Design it, customize it, or leave it blank..either way will be crazy when exposed to light or a flash from a camera.
*split*
Exterior
Interior
Fabric
Suburban offers free and easy exchanges and refunds/returns – no questions asked! Ensure that your item fullfill the following requirement to be eligible for a return
- within 14 Days of receipt
- Brand New
- Original Condition with tags intact
- Original Packing
- No Drinking bottles / Hydration system can be refunded due to hygiene issues.
There are just 4 easy steps to exchange and/or refund/return online!
STEP 1:
i) Contact us directly via returns@suburban.com.hk or via our Facebook messenger @suburbanhk for a RMA ( Return Merchandise Authorisation )
ii) Fill up the return slip included in your package. Indicate legibly:
- return reason OR
- exchange size and/or color
STEP 2:
Pack your items and the return slip back into our reusable SF-Express bag or to use your own packing and to pass it to a SF Express outlet / to arrange for a pick up by calling
P.S: For easy self-tracking and for us to assist you better, please keep a record of the return tracking number from SF-Express.
STEP 3:
Allow 2-5 working days for us to receive your return and examine the merchandise.
STEP 4:
Lastly, look out for an email notification for refund once its processed.
STEP 1:
i) Contact us directly via returns@suburban.com.hk or via our Facebook messenger @suburbanhk for a RMA ( Return Merchandise Authorisation )
ii) Fill up the return slip included in your package. Indicate legibly:
- return reason OR
- exchange size and/or color
STEP 2:
Pack your items and the return slip and ship it back to us using a traceable Airmail service, please kindly note that it is buyer’s responsibility to pack the returning merchandise well and protected as Suburban will not be responsible of any damage / loss of the merchandise during the transit of the return.
P.S: For easy self-tracking and for us to assist you better, please keep a record of the return tracking number .
STEP 3:
Allow 2-5 working days for us to receive your return and examine the merchandise.
STEP 4:
Lastly, look out for an email notification for refund once its processed.
Have Questions?Ask An Expert
