SNOW - Vintro
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Local free standard shipping on orders over HK$400
Free Returns
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Vintro
Our Snow Collection is jam packed with goodies – with 8 different technologies fused into 1 single goggle, you can worry less about your gear and focus more on your run. We can’t keep you from drooling, but you can say bye-bye to fog on our magnetic quick changing lenses. Prepare to be that fat kid in the candy store.
Size
176
Features
X-VIZ Lens
Our superior XVIZ Lenses are available in a wide variety of colors and finishes to assist you in achieving optimal performance in the most extreme conditions. HILX goggles are all equipped with XVIZ Lenses that are 100% UV protected and triple layered scratch resistant coatings.
SPONGE CAKE
Our triple layered foam is constructed with 3 different types of material to ensure maximum comfort
FOKOF
Say bye-bye to fog... forever. Our patented coating on the inner layer of the lenses is 100% anti-fog. Now you can focus more on your runs and worry less about your lenses. "
QUICKY
Magnetic quick switch of the lenses allowing you to swap your sunny lens to overcast lens in seconds. No more cold bums and frozen fingers anymore. "
H2OFF
We can’t stop you from being a wet blanket, but we can definitely keep your lenses dry with our dual layered hydrophobic coating.
Sticky Icky
Not even Dr. Greenthumb can compete. Our built-in anti slip silicon jelly on our strap will keep your goggles on your head even after a gnarly face plant.
Constrictor
Size does not matter anymore. The adjustable strap will guarantee the perfect fit for reliable protection.
Zwitch
Don't like the colour or style? Or did it lose elasticity? Now you can switch your strap whenever you want.
Please make sure all information filled in correctly.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
Return Process
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Pack
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
*Please note: During the promotion period, the return/exchange time may be longer.
Return Rules
Our Return Policy
- With 14 days from the arrival date of your order, you can apply return or exchange for certain products.
- The product must be brand new, with complete packaging and tag attached, and it has not been worn or used. We will not accept products that violate the regulations.
- Products with final clearance / discount / promotion / limited series are NOT included.
- Products in bundle set should be returning together.
- No hydration system can be returned due to hygiene problem.
- Non-compliant products will be returned, and the freight will be borne by the customer.
- The return shipping cost is borne by the customer, and we will not provide return shipping check label or shipping refund.
- The customer must assume responsibility before the return package is signed for. Therefore, we recommend that you use reliable and traceable transportation services. We are not responsible for any damage or loss of returned goods during shipping.
- If you request a refund, the shipping, import taxes and duties in the order will not be refunded.
- If you request an exchange, we’re not responsible for the returning and second shipping fee.
- If you receive the wrong goods, defective goods or find that the package is incomplete, please contact us within 7 days from the date of receipt and provide your order number, product photos and other relevant details, and we will be happy to solve it for you.
- In case of any disputes, Suburban HK reserves the right of final decision.
Return Address
2B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Refund Method
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Account Number:
Bank
Bank Code
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.
