*PRE-ORDER products are not compatible with the Pickup Availability timeframe
Don’t compromise carrying comfort for ventilation. Our HOVER packs take a unique MYSTERY RANCH approach in providing both these essentials for warm-weather hiking. Most other packs designed for warm weather integrate a full panel of mesh against your back, but our HOVER packs feature anatomically curved frame stays to create a ventilated, air-cooled back panel that levitates the load off your back minimizing back-to-pack contact and maximizing airflow without compromising our Load Carriage™ vision. With our articulated HOVER yoke and harnessing, much of the weight gets redirected to the hip belt for a cooler, more comfortable carry.
Some primo hikes occur in blazing hot places like the Grand Canyon. Our HOVER SERIES Packs utilize anatomically curved frame stays to create a ventilated, air-cooled back panel that levitates the load off your back.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
*Please note: During the promotion period, the return/exchange time may be longer.
2B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.