*PRE-ORDER products are not compatible with the Pickup Availability timeframe
The Hitch fits between your phone and case, allowing you to easily attach your phone for security, drop protection, and convenience.
The Hitch Phone Anchor + MicroLock keeps your phone accessible while protecting it from drops, loss, and theft. The ultra-thin Hitch Phone Anchor sits between your phone and case, allowing the small ring anchor point to feed through the phone case's charging port. Designed to be compatible with both corded and wireless charging, this Hitch comes with a detachable MicroLock. With its unique twist-to-lock feature, the MicroLock double-gated locking carabiner allows you to easily attach, detach, and secure your phone. This phone anchor system is perfect for everything from outdoor adventures to city outings and everyday security. Plus, you can easily clip your keys to the included MicroLock and keep your valuables conveniently connected.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
*Please note: During the promotion period, the return/exchange time may be longer.
2B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.