*PRE-ORDER products are not compatible with the Pickup Availability timeframe
After battling hundreds of hoards of beans of every size, shape, and roast, as well as surviving the harsh conditions of camping backpacks, carry on luggage, and office desk drawers, the Porlex has gained enough experience points for a big level up: Introducing the PORLEX II!
With its newly designed burr set, the Porlex II can grind beans easier, faster, and more evenly. This results in less fines, less boulders, and more even grounds. Do you know what they say about even grounds? More delicious coffee in your mouth! Compared to the Porlex I, this grinder can produce roughly 1.3 times more coffee with the same number of rotations. Wow! There is no need to worry about the top of the grinder rolling away like a boulder in Indiana Jones - Porlex has redesigned the adjustment nut so that it stands up proud and tall on its own! With the new burr, the per click adjustment changes an average of 37 microns - meaning you can further dial in your Hario V60 recipe. Made in Japan with higher quality materials than its predecessor, the Porlex II punches above its weight - scaring its rivals back to their grinder travel pouch caves.
Your favourite Porlex grinder just got way better. So gift your Porlex I to your cousin or co-worker, and pick-up the new and improved Porlex II hand grinder in the battle for portable coffee supremacy.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
*Please note: During the promotion period, the return/exchange time may be longer.
2B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.