About Consumption Voucher Usage

Payments accepted - Tap & Go / Alipay / Octopus / PayMe / WeChat Pay / BOC Pay

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How to apply Consumption Voucher as online payment

Tap & Go

1. Fill in the card details of the designated card from Tap & Go
2. Complete the payment

Alipay / WeChat Pay / BOC Pay

1. Choose QFPay Secure Checkout
2. Select the payment method
   *Please choose FPS for BOC Pay
3. Will be directed to according APP
4. Complete the payment within the APP

Octopus

1. Select Octopus
   Please note that this function is only applied to Octopus APP
2. Complete the order
   You'll see the order confirmation page.
3. Settle payment through the link
   more details: https://bit.ly/octopus-online
4. Screenshot and send us back the payment record

PayMe

1. Select PayMe
2. Complete the order
   You'll see the order confirmation page.
3. Settle payment through the link
   more details: https://bit.ly/online-payme
4. Screenshot and send us back the payment record

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Q&A About Consumption Voucher

Q: How to check out with Consumption Voucher online?
A: Follow the instructions at checkout to select your payment method to complete the transaction.

Q: If the amount exceeds the balance of the Consumption Voucher, could the payment splits?
A: Multi payment methods available in-store. Online Store only accept single the transaction payment in one order. Customers need to purchase a Suburban Gift Card with Consumption Voucher first. Then placing a new order to purchase your target products with Gift Card and complete the entire transaction with other payment method.

Q: Possible to buy Suburban Gift Card with Consumption Voucher?
A: Yes. Terms of use follow the Gift Card’s terms and conditions - https://bit.ly/suburban-gift-card

Q: How would be the amount handled if the orders being out of stock are made by Consumption Voucher?
A: The amount will be converted into Store Credit to purchase other products, but non-refundable.

Q: Are products purchased with Consumption Voucher refundable?
A: No refunds on goods purchased with Consumption Voucher. Products can be exchanged if they meet the certain conditions. However, there is no refund for the difference
* More details about Return & Exchange Policy, please refer to https://bit.ly/suburban-return

Suburban reserves the right of final interpretation in case of disputes over the content or rules.

If you have any questions, please WhatsApp +852 6644 0535 or Email to sales@suburban.com.hk to contact customer service.