Payments accepted - Tap & Go / Alipay / Octopus / PayMe / WeChat Pay / BOC Pay
How to apply Consumption Voucher as online payment

Q&A About Consumption Voucher

Q: How to check out with Consumption Voucher online?
A: Follow the instructions at checkout to select your payment method to complete the transaction.

Q: If the amount exceeds the balance of the Consumption Voucher, could the payment splits?
A: Multi payment methods available in-store. Online Store only accept single the transaction payment in one order. Customers need to purchase a Suburban Gift Card with Consumption Voucher first. Then placing a new order to purchase your target products with Gift Card and complete the entire transaction with other payment method.

Q: Possible to buy Suburban Gift Card with Consumption Voucher?
A: Yes. Terms of use follow the Gift Card’s terms and conditions - https://bit.ly/suburban-gift-card

Q: How would be the amount handled if the orders being out of stock are made by Consumption Voucher?
A: The amount will be converted into Store Credit to purchase other products, but non-refundable.

Q: Are products purchased with Consumption Voucher refundable?
A: No refunds on goods purchased with Consumption Voucher. Products can be exchanged if they meet the certain conditions. However, there is no refund for the difference
* More details about Return & Exchange Policy, please refer to https://bit.ly/suburban-return

Suburban reserves the right of final interpretation in case of disputes over the content or rules.

If you have any questions, please WhatsApp +852 6644 0535 or Email to sales@suburban.com.hk to contact customer service.