Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card or PayPal, we will request the refund to your card/PayPal account used in the transaction within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If payment is settled by Octopus, amount will be refunded as Store Credit.
If payment is settled via PayMe or Alipay or WeChat Pay or BoC Pay, refund will be credited to the appropriate account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or FPS, we will return the refund to your bank account within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.