DELIVERY RULES

Country / Regions

Purchase Amount

S.F Express

Express Courier

SAME DAY DELIVERY

HONG KONG

Below HKD$400

HKD$35

-

HKD$120

Over HKD$400

FREE

-

HKD$120

MACAU

Below HKD$400

HKD$50

-

-

Over HKD$400

FREE

-

-

TAIWAN

Below HKD$1000

HKD$100

-

-

Over HKD$1000

FREE

-

-

CHINA

Below HKD$1500

HKD$60

-

-

Over HKD$1500

FREE

-

-

Singapore / Thailand / Vietnam

Below HKD$2000

HKD$140

-

-

Over HKD$2000

FREE

-

-

Malaysia

Below HKD$2000

HKD$150

-

-

Over HKD$2000

FREE

-

-
*Shipping fee may vary under different circumstances.
*For other countries or regions, you'll find the estimated shipping cost at cart regarding the weight.
*Purchase over certain amount would enjoy free shipping to certain destinations.
*Public holidays: Please note that the delivery time may be extended during public holidays or promotional activities. For public holidays in Hong Kong, you can refer to here. For public holidays around the world, please check with your government website.
*Please ensure that the address, postal code, and telephone information you provide is accurate and complete. If there are errors or omissions or some areas require additional personal information, such as ID cards, etc., we will contact you to supplement relevant information, and the delivery speed may be delayed due to this. In addition, bank payment review, customs clearance and bad weather will also affect the time required for delivery.

Order Review

After the order is sent, we will notify you via email. If you have not received the delivery notice within five working days after payment, please Email us
You can check the shipping status of the package regrading the corresponding couriers.
Please note: it may take 24 hours to update

International Shipping

We do not guarantee any estimate delivery date for orders outside Hong Kong.

Please note that our orders are dispatched from Hong Kong. Delivery time is not guaranteed and can range from 1 week to 1 month depending on the region and courier shipping overseas. Shipping costs are displayed on the cart page.

You can check the shipping status with the corresponding courier using the tracking number we provide.

International Customs Identity Requirements

Shipping to certain countries would require your identity information under regulations of local customs. Please input your information in remarks at cart or contact our customer services.

Taiwan: 1) Chinese Full Name 2) ID Card No. / Passport Number / ARC Number
*For the foreigners who don't have Chinese Name on official document, please provide your English Name matching with your Passport.

China: Photos of your ID Card Front & Back

Indonesia: Tax ID Number (NPWP) or Passport Number (non-Indonesia citizens)

South Korea: Personal Customs Code

Import Duty

Due to different policies and regulations in different countries, import taxes and duties may be incurred at the time of customs clearance. The courier company will contact you for details of the tariffs. For details of import taxes and tariffs around the world, please check on your local customs website.
*Please note that the duties & taxes are borne by receivers

Customs and Import Restrictions

The customs may require you to provide additional documents and the corresponding time for customs clearance, and the delivery speed may be delayed due to this. For restrictions on imported goods, please check with local customs. We will not be responsible for any goods that cannot be cleared.

Suburban Store Pick-Up Service

When you are ready to purchase, please select the shipping method on the checkout page as Suburban Store Pick Up.
When the goods are ready for pickup, you will receive a notice of READY TO PICK UP via email of Shipping Confirmation. Please wait for the corresponding email before coming to the retail store.
When picking up the goods at the Suburban Store, you must bring along the notification email or SMS and a valid identity document with a photo issued by the government. Please note that you must personally pick up the products you ordered.

*NOTE: Paid orders would only be held for 7 days from the date of order ready in stores.

Questions

What am I supposed to do when I arrive at the store?
When you're here in Suburban Store, please notify us that you're going to collect your order. We'll get it ready and answer your inquiries.

How can I check and modify my order?
Browse the online order status to check the latest status. If you need more information about order changes or returns, you can call (852) 39545524 to contact our customer service team from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.

Pre-order Goods

Please contact our customer services for the estimated arrival date of individual product. The predicted arrival date may not be accurate due to uncontrollable factors, such as delivery delays, production delays etc. If your orders include other products available, we'd hold the order in our warehouse until the entire order is ready. If you need assistance on the order, please contact our customer service.

If you need more information about pre order goods or delivery enquiries, you can call (852) 39545524 to contact our customer service team from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.

For unsuccessful delivery

For any refusal of delivery or unsuccessful delivery due to personal reasons, including additional costs/taxes incurred from courier or customs during shipping, the returning costs and second delivery (if applicable) will be borne by receivers.