Shipping Fee

You can check the delivery charges towards your destinations from the following table.

*Shipping fee may various under different circumstances.


 

 

E-Express

SF EXPRESS

Express Courier

SAME DAY DELIVERY

AUSTRALIA

BELOW HKD$1500

HKD$300.00

-

 

-

ANY AMOUNT

-

-

HKD$450.00

-

CHINA

BELOW HKD$1500

-

HKD$50.00

-

-

HKD$1500 AND UP

-

FREE

-

-

HONG KONG

BELOW HKD$400

-

HKD$35.00

-

-

ABOVE HKD$400

-

FREE

-

-

ANY AMOUNT

-

-

-

HKD$120.00

JAPAN

BELOW HKD$1500

HKD$150.00

-

-

-

ANY AMOUNT

-

-

HKD$310.00

 

SOUTH KOREA

BELOW HKD$1500

HKD$150.00

-

-

-

ANY AMOUNT

-

-

HKD$310.00

 

MACAU

BELOW HKD$400

-

HKD$40.00

-

-

ABOVE HKD$400

-

FREE

-

-

SINGAPORE

BELOW HKD$1500

-

HKD$200.00

-

-

ABOVE HKD$1500

-

FREE

-

-

TAIWAN

BELOW HKD$1000

-

HKD$100.00

-

-

ABOVE HKD$1000

-

FREE

-

-

MALAYASIA

-

-

HKD$200.00

-

-

THAILAND

BELOW HKD$1500

-

HKD$100.00

-

-

ABOVE HKD$1500

-

FREE

-

-


Purchase over certain amount would enjoy free shipping to certain destinations.

Public holidays: Please note that the delivery time may be extended during public holidays or promotional activities. For public holidays in Hong Kong, you can refer to here. For public holidays around the world, please check with your government website.

Please ensure that the address, postal code, and telephone information you provide is accurate and complete. If there are errors or omissions or some areas require additional personal information, such as ID cards, etc., we will contact you to supplement relevant information, and the delivery speed may be delayed due to this. In addition, bank payment review, customs clearance and bad weather will also affect the time required for delivery.

Order Review

After the order is sent, we will notify you via email. If you have not received the delivery notice within five working days after payment, please Email us

You can check the shipping status of the package at the following website.

Hong Kong Post
S.F Express

Please note: it may take 24 hours to update

Import Duty

Due to different policies and regulations in different countries, import taxes and duties will be calculated at the time of customs clearance. The express company will contact you for details of the tariffs. For details of import taxes and tariffs around the world, please check on your government website.

Customs and Import Restrictions

The customs may require you to provide additional documents and the corresponding time for customs clearance, and the delivery speed may be delayed due to this. For restrictions on imported goods, please check with local customs. We will not be responsible for any goods that cannot be cleared.

Overseas Transaction Fees

Once the transaction is confirmed, the issuing bank of the credit card may charge you an overseas transaction fee, the amount will depend on the price and terms set by the bank. For handling fees for overseas transactions, please check with your card issuing bank. Plus, our prices are marked as HKD initially. There'd be exchange rate when you check out in foreign currency, which depends on the periods and your issuing bank at that time.

When we send out your order, you will receive SMS or email notification of the waybill number to facilitate tracking of the order.

Suburban Store Pick-Up Service

When you are ready to purchase, please select the shipping method on the checkout page as Suburban Store Pick Up。
When the goods are ready for pickup, you will receive a notification email or SMS. Please wait for this email before coming to the retail store.
When picking up the goods at the Suburban Store, you must bring along the pick-up notification email or SMS and a valid identity document with a photo issued by the government. Please note that you must personally pick up the products you ordered.

Questions

What am I supposed to do when I arrive at the store?
When you're here in Suburban Store, please notify us that you're going to collect your order. We'll get it ready and answer your inquiries.

How can I check and modify my order?
Browse the online order status to check the latest status. If you need more information about order changes or returns, you can call (852) 39545524 to contact our customer service team from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.

Pre-order Goods

Please contact our customer services for the estimated arrival date of individual product. The predicted arrival date may not be accurate due to uncontrollable factors, such as delivery delays, production delays etc. If your orders include other products available, we'd hold the order in our warehouse until the entire order is ready. If you need assistance on the order, please contact our customer service.

If you need more information about pre order goods or delivery enquiries, you can call (852) 39545524 to contact our customer service team from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number

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