*PRE-ORDER products are not compatible with the Pickup Availability timeframe
Yep, that’s the official plan. We’ll still do more patches, of course. But the Firefly Collection will now be complete with these final four designs. The “Firefly” designation is determined by a laser-cut nylon upper and a lower made from orange 3M Diamond Grade DG3 Reflective.
Because of these being the last pieces to complete the Firefly puzzle, we wanted these last 4 to be very special. For the first 4 patches in the Firefly Collection, we went all 500D Cordura nylon; an iconic black colorway (P01) and then 3 patterns from the incredible MultiCam®️ camouflage family (P02, P03, and P04). Of course, there’s an entire world of camo patterns out there… from different times in history and from different countries/regions across the globe. We compiled a dream list of our 4 favorite patterns, regardless of their era, location, or difficulty to find them.
Well, that’s easier said than done. You’ll notice it’s been 2 months since our last patch release. That’s because we’ve been busy digitally searching warehouses around the world for NOS (new old stock) rolls or scrap yardage of these rare fabric patterns that have been hiding away or that time has forgotten. Thanks to some great friends and a whole lot of digging, we were able to find some of these tucked away. Special shoutout to a great friend of Carryology, Spencer McDonald, who secured us some genuine Auscam (his own!) from Australia. Long story short, as simple as this may seem… this was no small task.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
*Please note: During the promotion period, the return/exchange time may be longer.
2B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.
*Shipping to other countries is totally possible, but will come with an extra fee.
*No Refund or Exchange on Special Collection Products