*PRE-ORDER products are not compatible with the Pickup Availability timeframe
The HERMETIC dry bag mini was designed for the small but important things in life, such as keys: safe and secure against water and dust. An additional band allows for the mini dry bag to be toted anywhere you go.
Being outside and switching off. Whether it’s for an hour, a day, or as long as you want. If you don’t care about the weather, we don’t either: HERMETIC dry bags are your reliable companion that protect everything important to you. And it is also completely automatic and so simple: The moment you put something in a dry bag and let go of the opening, the contents are already hermetically protected against moisture, dust and even the finest sand. This is the “just-let-go principle” – the bag closes immediately and automatically. No manual locking, clicking, pushing, snapping.
In times like these, where the topic of hygiene is more prevalent than ever, the HERMETIC dry bags can adapt to fill another function. Hand held devices, such as smartphones, were identified as the objects where viruses and bacteria can hang around for a while. If your desire is to keep your hand held devices as clean as your hands then the hermetically self sealing dry bags are a great alterative, giving you a washable case. Your smartphone can remain clean and dry and you can wash the bag along with your hands. The bags are completely waterproof while upholding the touch function of your smartphones.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
*Please note: During the promotion period, the return/exchange time may be longer.
2B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.