*PRE-ORDER products are not compatible with the Pickup Availability timeframe
If you are surprised by a downpour while running, the bag on the upper arm is already prepared. Whether it is a drizzle or a rain shower – thanks to the hermetic closure technology, the smartphone is 100% protected against water and even the finest dust.
The HERMETIC armband is made of skin-friendly, elastic material and follows every movement. And thanks to the special film, the smartphone remains touch-enabled. With the included belt extension, the lengthening for larger sizes can be attached quickly and conveniently.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
*Please note: During the promotion period, the return/exchange time may be longer.
2B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.