Heroclip

Purchase over certain amount would enjoy free shipping to certain destinations.

Please ensure that the address, postal code, and telephone information you provide is accurate and complete. If there are errors or omissions or some areas require additional personal information, such as ID cards, etc., we will contact you to supplement relevant information, and the delivery speed may be delayed due to this. In addition, bank payment review, customs clearance and bad weather will also affect the time required for delivery.

Please note that our orders are dispatched from Hong Kong. The delivery period is not guaranteed and the range is 1 weeks to 1 months depending the areas and the couriers for overseas shipment. Shipping costs are displayed on the cart page.

You can check the shipping status with the corresponding courier using the tracking number we provide.

Returns Policy

Within 14 days from the arrival date of your order, you can apply exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.

Please input your information in remarks at cart or contact our customer services.

Taiwan: 1) Chinese Full Name 2) ID Card No. / Passport Number / ARC Number
*For the foreigners who don't have Chinese Name on official document, please provide your English Name matching with your Passport.

China: Photos of your ID Card Front & Back

Indonesia: Tax ID Number (NPWP) or Passport Number (non-Indonesia citizens)

South Korea: Personal Customs Code

The predicted arrival date may not be accurate due to uncontrollable factors, such as delivery delays, production delays etc. If your orders include other products available, we'd hold the order in our warehouse until the entire order is ready.

Customer Servies: WhatsApp / Email