SUBURBAN HONG KONG, LIMITED (“we”, “us”, “our” and “Company”) pledges to comply with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486), and the Macau Personal Data Protection Act (Law 8/2005). We understand the importance of protecting your Personal Data, and appreciate your confidence that we will respect privacy in a careful and sensible manner.
1.1 Personal data (“Personal Data”) includes your name, residential address, email address, phone number, gender, age, credit or debit card data, and any other information you may supply us for identification purposes.
1.2 Our Site is intended for use by adults. We do not knowingly collect any Personal Data from children under the age of 16. Those under the age of 16 should not use the Site or provide us with any Personal Data.
2）Collection of Personal Data
2.1 We may ask you to provide Personal Data when you use the Site, including when you voluntarily register or update your existing profile with us, subscribe to catalogues or newsletters, email us, use our customer services, answer surveys, enter promotional opportunities, post on our social networks’ message boards, or make any other submissions to our Site.
2.2 Please note that it is mandatory for you to provide certain categories of Personal Data (as specified at the time of collection). In the event that you do not provide any Personal Data marked as mandatory, we may not be able to process your request, or provide you with our products or services.
3）Purpose of Collection
3.1 We collect and use Personal Data about you for the following purposes:
To process your requests or orders, and deliver services, such as goods, clothing alterations, and other services;
To provide you with customer service and respond to your enquiries, feedback or claims;
To keep track of and analyse your purchases, transactions, shopping patterns, account activity, and payment history;
To provide information about the Company and our products, such as newsletters, events, promotions or contests;
To conduct surveys and analyses for research, statistical, product and service developments in an effort to improve your shopping experience (we may tailor our Site to your interests and offer specific products to you accordingly); and
To comply with legal requirements.
4）Management of Personal Data
4.2 Our Information Security Department is responsible for ensuring your Personal Data is protected and strictly used in accordance with Clause 3. We take your privacy seriously. We have implemented security safeguards appropriate to the sensitivity of the information, including the use of the following measures:
Physical security measures, such as restricted access facilities and appropriate disposal of Personal Data; an
Electronic security measures, such as password protection, for accessing computerised Personal Data.
4.3 We may share your Personal Data with the Fast Retailing Group, but only with your consent, so that we can notify you about products, services, rewards and special offers you might enjoy. These notifications may be given to you by postal mail, email, telephone, text message, automatic dialing-announcing device or other means using the contact information that you provide to us.
5）Storage of Personal Data
5.1 We will keep your Personal Data as accurate, complete and up-to-date as necessary and reasonably possible for the purposes for which it is to be used in accordance with Clause 3.
5.2 We will only retain your Personal Data as long as necessary for purposes listed in Clause 3 or as required by law.
6）Disclosure to Third Party
6.1 Personal Data will not be used or disclosed for purposes other than those listed in Clause 3, except with your consent/indication of no objection, or as required/permitted by law.
6.2 To fulfill the purposes in Clause 3, we may disclose or transfer (whether in Hong Kong SAR, Macau SAR or abroad) your Personal Data to third parties, including our parent, subsidiary and associated companies. In particular, we may share your Personal Data with third party contractors or service providers (“Third Party”) who help with our business operations, such as suppliers of technological services, financial transactions, logistics services, transportation, reward programmes, purchase order management, customer service, fraud investigations, and/or analysis of any transactions made through the Site.
6.4 We may share aggregate data that does not allow you to be identified with Third Party for various purposes (including marketing and advertising), and may use this data in order to better understand your needs and to improve and adapt our products and services.
6.5 If we consider it necessary to share your Personal Data with Third Party other than for the reasons specified in this Clause, we will notify you and will only proceed with your consent/ indication of no objection.
6.6 In the event of suspected fraud, threat to personal safety, or violation against our Terms and Conditions or relevant laws, we shall take prompt and all appropriate measures to investigate and address such risks.
6.7 By providing Personal Data through the Site or otherwise to us, you expressly authorise us to use and disclose your information as described. Please do not proceed if you do not agree on the abovementioned Personal Data usage.
8）Your Right to Access Personal Data
8.1 You have the right of access to or correction of, and to withdraw your consent concerning your Personal Data held by us.
Address: 2B ILARDO BUILDING, 72 HOI YUEN ROAD, KWUN TONG, Kowloon, Hong Kong
8.3 We reserve the right to charge you a reasonable fee for the processing of any data access request.
9）Rights of Third Parties
9.1 Notwithstanding the Contracts (Rights of Third Parties) Ordinance (Cap. 623), and/or any comparable law in any jurisdiction, this Personal Privacy is personal to and is made solely for the benefit of you and us, and shall not create or give any rights to, or purport to confer any benefits on any third parties whatsoever. The application of the Contracts (Rights of Third Parties) Ordinance (Cap. 623), and/or any comparable law in any jurisdiction, giving to or conferring on third parties, the right to enforce any term of this Personal Privacy, is expressly excluded, and no term of this Personal Privacy is, or is intended to be, enforceable by any person not being a party to it. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to this Personal Privacy, are not subject to the consent of any third party.