Removable tote bag
Stashed in its own hidden pocket, your 15L expansion tote is standing by for the extras you need for a long journey, or unexpected finds you pick up when you get there.
Protected passport pocket
Stash your passport in the discreet RFID protected pocket, which is hidden from view, yet easily accessible for customs and boarding.
Upright luggage pass-through
Stack this carry-on backpack vertically on top of your wheeled case, for full access to the contents and organization as you roll through transit.
Zip zip, no drips
The zippered drink-bottle pocket is fully enclosed and overhead-locker ready. Or fill it with a light jacket, or a t-shirt and socks for an airport freshen up.
Intelligent organization
The upper Brain Pocket has internal compartments for pens, glasses, and small travel essentials, for super-quick access to the things you need – top of mind, touch of hand.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
Flat B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Refund MethodSuburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days.
If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Account Number:
Bank
Bank Code
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.