Suburban offers free and easy exchanges and refunds/returns – no questions asked! Ensure that your item fullfill the following requirement to be eligible for a return

1. within 14 Days of receipt
2. Brand New
3. Original Condition with tags intact
4. Original Packing
5. No Drinking bottles / Hydration system can be refunded due to hygiene issues.

There are just 4 easy steps to exchange and/or refund/return online! 

STEP 1:

i) Contact us directly via returns@suburban.com.hk or via our Facebook messenger @suburbanhk for a RMA ( Return Merchandise Authorisation )

ii) Fill up the return slip included in your package. Indicate legibly:

• return reason OR
• exchange size and/or color

STEP 2:

Pack your items and the return slip back into our reusable SF-Express bag or to use your own packing and to pass it to a SF Express outlet / to arrange for a pick up by calling

P.S: For easy self-tracking and for us to assist you better, please keep a record of the return tracking number from SF-Express.

STEP 3:

Allow 2-5 working days for us to receive your return and examine the merchandise.

STEP 4: 

Lastly, look out for an email notification for refund once its processed. 

STEP 1:

i) Contact us directly via returns@suburban.com.hk or via our Facebook messenger @suburbanhk for a RMA ( Return Merchandise Authorisation )

ii) Fill up the return slip included in your package. Indicate legibly:

• return reason OR
• exchange size and/or color

STEP 2:

Pack your items and the return slip and ship it back to us using a traceable Airmail service, please kindly note that it is buyer’s responsibility to pack the returning merchandise well and protected as Suburban will not be responsible of any damage / loss of the merchandise during the transit of the return.

P.S: For easy self-tracking and for us to assist you better, please keep a record of the return tracking number .

STEP 3:

Allow 2-5 working days for us to receive your return and examine the merchandise.

STEP 4: 

Lastly, look out for an email notification for refund once its processed.