*PRE-ORDER products are not compatible with the Pickup Availability timeframe
The WANDRD Neck Strap is a simple yet dialed solution for smaller point & shoot style cameras. Our high-quality custom hardware was designed to easily attach to any camera and is an anchor-less system, meaning you’ll never have to leave any hardware behind. You can also use the Neck Strap to carry your keys, wallet, or soccer-mom whistle.
Hypalon is an extremely durable performance elastomer that has been trusted and utilized for decades in products designed for use in extreme environments. You can see Hypalon used in whitewater rafts, contaminants suits, motorcycle panniers, backpacks, etc and it is noted for its high strength and resistance to chemicals, extreme temperatures, and ultraviolet light. We have laser cut the Hypalon to fuse the fibers inside to resist fraying and hold the strength of the material. To back our strength claims we paid for over 20 break-strength tests by a reputable third-party quality control company and determined our "up to 75lbs" based on the results from those tests. On top of the third-party testing, we tested the straps internally for over 6 months carrying them daily through the many different environments our customers would use them in and found them to hold up to all challenges we put them through. Quality is one area WANDRD has never and will never cut corners, we stand by this product and our Wander More Worry Less Lifetime Guarantee should make you feel confident in standing by it as well.
*For any incomplete delivery due to missing/wrong information from customers, we are not responsible for the second shipping fee.
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
*Please note: During the promotion period, the return/exchange time may be longer.
2B, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.