For those that demand the same versatility, but in a much larger capacity than our X-PAK.
Our newest X-CASE (pronounced cross-case) offers ample storage for everything you need to take with you and innovative features to allow ease of use from the office to the airport and everything in between. The ultimate all-in-one bag with an added bonus to attach our ANNEX series (LINER, CARRIER and/or CASE) when needing a compact, quick access daily carry option to bring with you. Or as an added storage capacity. ANNEX CARRIER/CASE can attach on any side panels of the X-CASE (either during backpack or briefcase mode), while the ANNEX LINER can attach to the compression straps on the front panel.
And to prevent the handles from dangling when using in backpack mode, the front handle can be shortened (with the grip on it), while the rear can be stored inside a pocket for a more clean, streamlined look. Like we said, the ultimate all-in-one bag.
- Dimension (inches / mm): 17 x 12.5 x 6 / 440 x 320 x 145 (when folded)
- Dimension (inches / mm): 17 x 12.5 x 12 / 440 x 320 x 300 (when expanded)
- Volume (L): 20 (folded) / 42 (expanded)
Key Exterior Features:
- Carry-on compliant 3-way carry
- Stowable backpack harness (w/ chest and waist stabilizer straps)
- Stowable grab handles (for briefcase mode)
- Stowable shoulder strap (removable padding) w/ self-locking magnetic buckle
- Quick-access back panel laptop compartment (fits most 15" laptops)
- Top grab handle (for backpack mode)
- RFID protected zippered pocket
- Water bottle pocket (x2) for either backpack or briefcase mode
- Luggage handle pass-through
- Detachable compression straps (x2)
- D-ring x2
- Multi-purpose attach points (can attach our ANNEX series)
- Includes x8 annex clips to attach the ANNEX series.
Key Interior Features:
[ Front Compartment ]
- Expandable compartment
- Zippered pockets (x2)
- Elastic sleeve pocket
- Key hook strap x1
[ Main Compartment ]
- Laptop compartment w/ soft lining (fits most 15" laptops)
- Zippered pockets (x4)
- Slip pockets (x2)
- Padded pocket w/ flap cover (x2)
- Pocket w/ draw cord (x1)
- Pen slots (x2)
- SD card slots (x4)
- Storage space for shoulder strap padding
With 14 days from the arrival date of your order, you can apply return or exchange for certain products. The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations. Please note that products with final clearance or discount or limited series products cannot be returned or exchanged.
WhatsApp/ Email the product you return and the order number to which it belongs.
Please pack the products properly. Contact the courier company to pick up the parcel or post it in person.
Ship the package to our return address, and send the tracking number WhatsApp/ Email to us.
*Please note: During the promotion period, the return/exchange time may be longer.
Our Return Policy
- With 14 days from the arrival date of your order, you can apply return or exchange for certain products.
- The product must be brand new, with complete packaging and tagging, and it has not been worn or used. We will not accept products that violate the regulations.
- Products with final clearance or discount or limited series are not included.
- Products in bundle set should be returning together.
- No hydration system can be returned due to hygiene problem.
- Non-compliant products will be returned, and the freight will be borne by the customer.
- The return shipping cost is borne by the customer, and we will not provide return shipping check label or shipping refund.
- The customer must assume responsibility before the return package is signed for. Therefore, we recommend that you use reliable and traceable transportation services. We are not responsible for any damage or loss of returned goods during shipping.
- If you request a refund, the shipping, import taxes and duties in the order will not be refunded.
- If you request an exchange, we’re not responsible for the returning and second shipping fee.
- If you receive the wrong goods, defective goods or find that the package is incomplete, please contact us within 7 days from the date of receipt and provide your order number, product photos and other relevant details, and we will be happy to solve it for you.
- In case of any disputes, Suburban HK reserves the right of final decision.
Unit E1, 1/F, Camel Paint Building Block 3, 60 Hoi Yuen Road, Kwun Tong
Suburban HK return center will process the refund after receiving the returned goods. The refund will be based on the payment method used when ordering.
If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. Please contact the card issuing bank to check when the refund will be deposited into your account.
If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card.
If payment is made by bank transfer or cash deposit, we will return the refund to your account bank within 8 working days. If you have not provided your bank information, please refer to the information below. Please contact your bank to check when the refund will be deposited into your account. When the refund is successfully deposited in your bank, we will notify you by email.
Name of Account Holder:
Please note that we will only refund to local bank accounts, and the name of the bank account holder must be the same as the name of the billing contact person for the order.
If you need more information about order changes or returns, you can contact our customer service team at (852) 39545524 from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.